The hotel offers amenities for your comfortable stay and unforgettable experiences
Delicious Breakfast!
“Every morning, I enjoyed a delightful breakfast featuring fresh, local produce that truly exceeded my expectations.” view full review
Stylish & Comfortable!
“Our junior suite was not only beautifully decorated but also incredibly quiet, featuring a spectacular balcony view of Mt. Pilatus.” view full review
Chic & Original!
“The hotel had a unique and chic aesthetic that made our stay feel truly special, enhanced by lovely decor throughout.” view full review
Vintage Fun!
“The lobby bathroom offered a fun vintage photo booth that added a delightful touch to our overall experience.” view full review
General
No smoking on site
Free Wi-Fi in public areas
Parking
Safe deposit box
VIP check-in/ -out
Pets allowed
Rooms/ Facilities for disabled
Wheelchair access
Security
Luggage storage
Allergy-free rooms
Lift
Barber shop
Coffee shop
Smoke detectors
Fire extinguishers
Key card access
Sports & Fitness
Skiing
Hiking
Cycling
Services
Housekeeping
Tours/Ticket assistance
Shops/Commercial services
Welcome drink
Dining
Restaurant
Bar/ Lounge area
Dinner
Packed lunches
Business
Business centre
Fax/Photocopying
Children
Cots
Playpen
Children's buffet
Children's play area
Spa & Leisure
Live entertainment
Jacuzzi
Room features
Heating
Mini-bar
Soundproofed rooms
Sitting area
Patio
Tea and coffee facilities
Ironing facilities
Bathroom
Free toiletries
Media
Flat-screen TV
AM/FM alarm clock
Room decor
Parquet floor
Show more
Location
Pilatusstrasse 36,
Lucerne,
Switzerland,
6003,
Canton of Lucerne
Map view
Pilatusstrasse 36,
Lucerne,
Switzerland,
6003,
Canton of Lucerne
City landmarks
Bridge
Chapel Bridge
600 m
Square
Lion Monument
1.3
km
Event hall
Lucerne Culture and Congress Centre
720 m
Museum
Swiss Museum of Transport
2.4
km
LucerneSwitzerland
Lake Lucerne
740 m
Museum
Glacier Garden of Lucerne
1.5
km
Museum
Bourbaki Panorama
1.4
km
Museum
Modern Art Museum
630 m
LucerneSwitzerland
Old Town Lucerne
620 m
Museum
Alpineum
1.5
km
6004 Lucerne
Museggmauer
990 m
Park
Inseli Park
1.1
km
Hertensteinstrasse 30
Matthauskirche
810 m
Kanonenstrasse
LA Collection'Air Art Park at Chateau Guetsch in Lucerne
800 m
Church
Church of St. Leodegar
1.4
km
Square
Schwanenplatz
680 m
Event hall
Neubad
910 m
Mall
Nationalquai
1.2
km
Museggmauer
The Nine Towers
1.2
km
Nearby
Bahnhofstrasse 11a
Jesuit Church
410 m
Church
Franciscan Church
230 m
Bridge
Spreuer Bridge
520 m
Museum
The Rosengart Collection
370 m
Museum
Natur-Museum Luzern
460 m
Reusssteg 1
Nadelwehr Luzern
300 m
Museum
Historisches Museum Luzern
410 m
Public Building
Town Hall
460 m
Square
Kornmarkt
470 m
Kapellpl. 1a
Saint Peters Church
600 m
Square
Muhlenplatz
440 m
Restaurants
Made in Sud
140 m
Obergrundstrasse 26
Khoua Vientiane
220 m
Kauffmannweg 7
Tandoori Indian Take-Away Hallwilerweg
100 m
Hallwilerweg 16
Pastarazzi Spezialitaten & Take Away
280 m
Hirschengraben 13
Apsara
230 m
Winkelriedstrasse 11
Bar Bei Miguel
220 m
Bruchstrasse 68
Macchi
410 m
Pilatusstrasse 5
alfred caffebar
540 m
Bleicherstrasse 1 6003 Lucerne
Zone 5
570 m
Bundesplatz 9
Reviews and Ratings
Feedback from previous guests about their experience.
86%
liked the hotel and would stay again
Mountain View Rooms
Excellent Customer Service
Historical Damage
Pricey Value
8.6/10
Great
Rooms
8.6
Location
9.3
Service
9.2
Dining
8.1
Guest reviews
8.6/10
based on 9 reviews
8.9
8.9/10 based on 2664 reviews
Peter
United States,
February
2024
9.0/10
The hotel offers lovely rooms with nice small balconies and beautiful Mountain Views from higher levels. The service is exceptional with amazing customer care. Its location, close to everything in Lucerne, makes it very convenient. The dining experience features good products, including excellent eggs and local cheese. The facilities are top-notch, offering a comfortable and relaxing stay.
Rooms
9.0
I loved my room with a nice small balcony and the stunning Mountain View from the higher level.
Service
10.0
The customer service here is simply outstanding, making me feel truly valued throughout my stay.
Location
9.0
The hotel is perfectly situated in the center of town, making it so easy to explore Lucerne and with the bus stop right outside, getting around was a breeze.
Dining
8.0
Dining here was delightful with a variety of good products, excellent eggs, and local cheese that truly satisfied my taste buds.
Facilities
9.0
The facilities are top-notch, providing everything I needed for a comfortable and enjoyable stay.
Dan
United States,
January
2024
8.8/10
This hotel is a gem with lovely small balconies and stunning Mountain View, offering a cozy stay. The only downside is the limited space for medium-size suitcases in the rooms.
Rooms
8.0
The rooms feature nice small balconies with beautiful Mountain View.
Service
9.0
The customer service here is truly amazing, making you feel like a valued guest.
Location
10.0
The hotel's location is perfect, with a bus stop right outside for easy access to the Mount and close proximity to the city center.
Dining
8.0
The included dining offers excellent eggs and good products, with a touch of eclectic British dishes.
Facilities
9.0
The hotel offers everything you need for a comfortable stay.
Billy
United States,
November
2023
9.0/10
The hotel is perfectly situated with excellent water views on the top floors, boasting large windows that enhance the experience. The service is top-notch with amazing customer care, including great housekeeping, convenient shops, and a lovely welcome drink. The location is ideal, with a bus stop right outside, offering easy access to the major train station and being close to everything in the city center. The dining experience offers excellent eggs and good products, including fantastic homemade pasta. The facilities are well-equipped, making the stay even more enjoyable.
Rooms
9.0
Staying on a higher level provided breathtaking water views and the rooms were spacious with large windows.
Service
9.0
The customer service was exceptional, exceeding all expectations.
Location
10.0
The hotel's location couldn't be better, with easy access to public transportation and being near Bus-Train-Boat-Lake facilities.
Dining
8.0
The dining experience was delightful with excellent offerings like homemade pasta.
Facilities
9.0
The facilities were modern and well-equipped, enhancing the overall stay.
Geoffrey
United Kingdom,
November
2023
8.4/10
The hotel is ideally situated in the heart of Lucerne, close to the train station and many commercial outlets. The rooms have lovely small balconies, but may not fit larger suitcases. The customer service is exceptional, and you can easily explore the city by public transport. The dining options offer good products, including fresh pasta. The value for money is reasonable considering the location and service provided.
Rooms
8.0
The rooms with nice small balconies are cozy and welcoming.
Service
9.0
The customer service here is truly amazing, making you feel well taken care of during your stay.
Location
10.0
Being right in the heart of Lucerne, with easy access to public transport, the location is perfect for exploring the city.
Dining
8.0
The dining experience offers good quality products, including excellent eggs and fresh pasta.
Facilities
7.0
The hotel provides convenient facilities to enhance your stay.
Philip
United Kingdom,
October
2023
9.0/10
I had a wonderful stay at this hotel. The rooms offer breathtaking mountain views and come with excellent water features. The small balconies add a nice touch to the overall experience. The service was exceptional, making me feel truly valued as a guest. The location was convenient, with easy access to transportation options and proximity to the city center. The dining experience was delightful, especially with the use of local and seasonal products. The facilities were top-notch, contributing to a memorable stay.
Rooms
9.5
The rooms are cozy and offer stunning mountain views. The water features add a touch of luxury.
Service
9.5
The customer service here is top-notch, ensuring a pleasant and comfortable stay throughout.
Location
9.0
The hotel's location is excellent with easy access to transportation and close to the city center.
Dining
9.0
The dining experience was excellent, featuring a variety of dishes made from high-quality, local ingredients.
Facilities
9.5
The hotel offers a wide range of facilities that are well-maintained, providing everything needed for a relaxing stay.
Mountain View Rooms
Historical Damage
Mervyn
United Kingdom,
August
2023
8.8/10
The hotel offers fantastic views of the city with large windows and a balcony providing a refreshing stay. The water features add a calming touch to the rooms, creating a cozy atmosphere. However, there are occasional inconsistencies in the pricing that may affect the overall value for money.
Rooms
9.0
The rooms on the top floors with excellent water views, large windows, and a balcony were delightful.
Service
9.0
The customer service was exceptional, making me feel welcomed and valued throughout my stay.
Location
9.0
The hotel is conveniently situated close to the city center, offering easy access to attractions and the lake.
Dining
8.0
The dining experience with excellent eggs and good products was a highlight of my stay.
Facilities
9.0
The facilities were well-maintained and provided everything needed for a comfortable stay.
Great location
Inconsistent pricing
William
United Kingdom,
August
2023
8.6/10
The hotel offers rooms with nice small balconies, large windows, and situated on a higher level. The service is excellent with amazing customer service. The location is conveniently near the city center and provides easy access to transportation options. The dining experience includes excellent eggs and homemade yogurt. The facilities are well-maintained with good products available. However, the price may not fully reflect the value for money received.
Rooms
8.0
The rooms are spacious, with nice small balconies and large windows on a higher level.
Service
9.0
The customer service is top-notch, providing a warm welcome and assistance with any needs.
Location
9.0
The hotel is situated at the city center, allowing for convenient access to transportation options like the bus stop right outside.
Dining
8.0
Dining offers excellent options including homemade yogurt and good products.
Facilities
9.0
The facilities are well-equipped and maintained, offering guests a comfortable stay.
Bernard
United Kingdom,
August
2023
9.4/10
I loved my stay at this hotel! The rooms had nice small balconies with mountain views and large windows. The service was top-notch with amazing customer service. The location was perfect, just a short walk to the city center with a bus stop right outside. The dining experience was fantastic with included homemade cakes. The facilities were excellent, offering everything I needed for a comfortable stay.
Rooms
9.0
I enjoyed my room with a nice small balcony and stunning Mountain View.
Service
10.0
The customer service was exceptional, making me feel truly welcomed.
Location
10.0
The hotel's location couldn't have been better, close to everything in Lucerne.
Dining
9.0
The dining experience was delightful with excellent homemade cakes.
Facilities
9.0
The facilities were top-notch, providing all the amenities I needed.
Perfect location
Limited dining options
Archibald
United Kingdom,
May
2023
8.0/10
The service stands out with amazing customer service. The location is convenient, with easy access to public transport and close proximity to the lake. Dining provides good products and excellent eggs, with cookies available. Overall, a comfortable stay with minor concerns about the surrounding historical buildings and the dining area.
Rooms
8.0
The rooms come with nice small balconies and excellent water views.
Service
9.0
The service was exceptional, showcasing amazing customer service.
Location
8.0
The hotel is conveniently located with easy access to public transport, though some 'damage' to historical buildings is noted in the neighborhood.
Dining
7.0
The dining experience offers good products and excellent eggs, with cookies as a treat.
Facilities
8.0
The hotel provides all necessary facilities for a pleasant stay.
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